SOLUNHEIR TERMS OF USE

1. PURPOSE OF SOLUNHEIR

SOLUNHEIR is a structured self-guidance, reflection, organization, and decision-support tool designed to help users identify priorities, organize concerns, determine possible next steps, and return to those priorities over time.

SOLUNHEIR is a self-guided organizational and prioritization tool. Results, priorities, plans, and other outputs are informational and self-guided. They are not professional diagnoses, treatment recommendations, or guarantees of any outcome.

The Service may include features such as Life Check, Priority Finder, First Move, Facts / Story / Unknown, Control Map, 24-7-30 planning, Things I’m Not Fixing Yet, Support Map, Decision Record, Come Back Here, and related tools.

2. NOT MEDICAL, MENTAL HEALTH, LEGAL, FINANCIAL, OR EMERGENCY SERVICES

SOLUNHEIR is not a medical provider, mental-health provider, therapist, counselor, attorney, financial adviser, emergency service, or crisis-response service, and it does not provide medical, mental-health, legal, financial, or other professional advice.

The Service does not diagnose, treat, cure, prevent, or provide professional treatment for any medical or mental-health condition.

Content, prompts, priorities, recommendations, or results generated through SOLUNHEIR are for informational, organizational, educational, and self-reflection purposes and are not substitutes for qualified professional advice.

Using SOLUNHEIR does not create a doctor–patient, therapist–client, attorney–client, fiduciary, or other professional relationship.

You remain responsible for deciding whether professional assistance is appropriate for your circumstances.

3. EMERGENCIES AND SAFETY

SOLUNHEIR may contain safety-oriented messages or routing intended to encourage users to seek appropriate assistance when certain responses indicate that immediate support may be appropriate.

Such features are not emergency monitoring and do not guarantee detection of an emergency.

SOLUNHEIR does not continuously monitor users or their responses for emergencies and should not be relied upon to contact emergency services on a user’s behalf.

If you believe you or another person is in immediate danger or experiencing an emergency, contact appropriate emergency services or qualified local resources directly. In the United States, call 911 for emergencies, or call or text 988 to reach the 988 Suicide & Crisis Lifeline.

4. USER RESPONSIBILITY

SOLUNHEIR provides a framework for reflection and decision support. You remain responsible for your decisions, actions, omissions, and use of information obtained through the Service.

Results are influenced by the information you provide. Incomplete, inaccurate, changing, or subjective information may affect the results presented.

5. ELIGIBILITY, ACCOUNTS, AND SECURITY

You must be at least 18 years old to create an account, purchase access, or use the Service. By creating an account, you confirm that you are 18 or older. The Service is offered to users in the United States.

You must provide accurate information when creating and maintaining an account.

You are responsible for safeguarding your login credentials and for activity occurring through your account.

You may not access another member’s account or attempt to bypass authentication, authorization, security controls, or account restrictions.

Notify us at connect@solunheir.com if you reasonably believe your account has been compromised.

6. PURCHASE AND ACCESS

SOLUNHEIR is offered as a one-time purchase of $29 (US dollars) unless a different price is clearly displayed before purchase. It is not a subscription and does not renew.

The price and access terms displayed before purchase control the transaction. Payments are processed by Stripe.

Payment does not transfer ownership of SOLUNHEIR, its methodology, software, intellectual property, content, scoring logic, or other proprietary materials.

Purchase provides a limited, personal, non-transferable right to access and use the Service subject to these Terms.

7. REFUNDS

Refunds are governed by the SOLUNHEIR Refund Policy at https://www.solunheir.com/refunds, which is available before purchase and is part of these Terms. If a refund is issued, access purchased with that payment ends.

Nothing in these Terms limits rights that cannot lawfully be waived under applicable consumer-protection law.

8. ACCEPTABLE USE

You may not:

• attempt to gain unauthorized access to another account or private information;
• probe, scan, attack, disable, or circumvent security controls;
• interfere with the operation or availability of the Service;
• use automated means to extract substantial portions of the Service except where expressly authorized;
• reverse engineer or attempt to discover proprietary scoring, weighting, algorithms, methodology logic, or source code except to the extent such restriction is prohibited by applicable law;
• copy, reproduce, republish, sell, license, distribute, or commercially exploit proprietary SOLUNHEIR materials without authorization;
• use the Service for unlawful, fraudulent, abusive, or malicious purposes;
• impersonate another person or misrepresent authorization to use an account.

9. INTELLECTUAL PROPERTY

SOLUNHEIR and its associated methodology, organization, workflows, terminology, assessment structures, selection and arrangement of content, application experience, proprietary scoring or weighting systems, prompts, written materials, design, graphics, branding, software, and other protectable materials are owned by or licensed to Crestmere LLC and are protected by applicable intellectual-property laws.

SOLUNHEIR may reference the books FIX THIS FIRST and FIX THIS FIRST Companion Workbook by Shoni N. Adams. Those titles identify the books only.

Except for the limited right to use the Service personally under these Terms, no ownership rights are transferred to users.

User ownership of original information or writing submitted by the user is not transferred merely because that content is entered into SOLUNHEIR.

10. LICENSE TO PROCESS USER CONTENT

You retain rights you may have in original content you enter into the Service.

You grant Crestmere LLC the limited rights necessary to host, process, store, reproduce, transmit, and display that content solely as reasonably necessary to operate, secure, maintain, and provide the Service and comply with applicable law.

This license does not grant SOLUNHEIR ownership of your original private written responses.

11. AVAILABILITY AND CHANGES

We may maintain, modify, update, improve, replace, suspend, or discontinue features of the Service.

We do not guarantee that every feature will remain unchanged indefinitely or that the Service will always operate without interruption or error.

Where commercially and legally appropriate, we will endeavor to avoid materially depriving purchasers of the core access they purchased without reasonable notice or an appropriate alternative.

12. ACCOUNT TERMINATION

We may restrict or terminate access where reasonably necessary because of fraud, unlawful activity, material violation of these Terms, security threats, abuse of the Service, or conduct that threatens the Service or other users.

Users may delete their own accounts through available account controls.

Account deletion is permanent and irreversible.

13. THIRD-PARTY SERVICES

The Service relies on third-party providers, including Supabase (database and authentication), Stripe (payments), Vercel (hosting and analytics), and Resend (email delivery).

Use of certain third-party services may also be governed by those providers’ terms and privacy practices.

We are not responsible for independent services outside our reasonable control.

14. DISCLAIMERS

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS TO THE EXTENT PERMITTED BY LAW.

WE DO NOT GUARANTEE THAT SOLUNHEIR WILL PRODUCE A PARTICULAR PERSONAL, PROFESSIONAL, FINANCIAL, RELATIONSHIP, HEALTH, OR OTHER OUTCOME.

WE DO NOT GUARANTEE THAT EVERY PRIORITY, PROMPT, RESULT, RECOMMENDATION, OR OTHER OUTPUT WILL BE APPROPRIATE FOR EVERY USER OR CIRCUMSTANCE.

YOU SHOULD APPLY YOUR OWN JUDGMENT AND SEEK QUALIFIED PROFESSIONAL ASSISTANCE WHEN APPROPRIATE.

15. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CRESTMERE LLC AND ITS OWNERS, AFFILIATES, OFFICERS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO USE OF, OR INABILITY TO USE, THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRESTMERE LLC’S AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT THE USER PAID TO SOLUNHEIR FOR THE SERVICE DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR THE MINIMUM AMOUNT REQUIRED BY APPLICABLE LAW.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

16. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Crestmere LLC and its affiliates from claims, liabilities, damages, and reasonable expenses arising from your unlawful misuse of the Service, violation of these Terms, or infringement of another person’s rights.

17. GOVERNING LAW

These Terms are governed by the laws of the State of Arkansas, without regard to conflict-of-law principles, except where applicable law gives a consumer mandatory rights or protections that cannot lawfully be waived or limited by agreement. Nothing in these Terms deprives you of those mandatory rights or protections.

18. SEVERABILITY

If any provision of these Terms is determined to be unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

19. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to the Service, law, security requirements, or business practices.

Material changes will be communicated as appropriate, and the effective date will be updated.

20. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, the Refund Policy, and any purchase terms displayed before purchase, constitute the agreement governing use of the Service unless another written agreement expressly applies.

21. CONTACT

Email connect@solunheir.com with questions about these Terms.